If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within thirty (30) days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty (30) days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable.

Returned items must be in as-new condition.  Items must be returned with all tags and packaging intact, unwashed and unworn.  Take caution when trying on boots and only walk in carpeted areas as boots cannot be returned with scratched soles. 



Please mail your package in a prepaid, insured, traceable method to the address below:

Head West Outfitters
2309 Wager Road
Erie, PA 16509