Returns & Exchanges
Can I Return My Purchase?
HeadWestOutfitters.com will gladly accept your returns for exchange or credit within 30 days of receipt of item. Merchandise must be in as-new condition (tags, packaging intact, unwashed, unworn). The original shipping and handling charges are not refundable. Boots may be exchanged or returned only if the soles are unscratched and the boots are in as-new condition. When trying on boots, be sure to walk only in carpeted areas until you are sure that your boots fit correctly. Please protect the original boot package during return shipment as we will deduct $10 from the refunded amount if the original box is purposely damaged (ie. Attaching tape or postage directly to the original boot box.)
Please note that items purchased through our eBay store can only be returned by choosing the Return option through your original eBay purchase.
Cowboy Hats cannot be returned and are non-refundable.
Returning to HeadWestOutfitters.com
You must complete our Merchandise Return Form before returning any merchandise to HeadWestOutfitters.com.
Download the return form here.
Please allow up to 3-weeks for your return/exchange to be processed. CUSTOMER WILL BE RESPONSIBLE FOR RETURN SHIPPING ON ANY UNACCEPTED RETURNS.
How To Ship Your Return or Exchange
Headwestoutfitters.com strongly recommends that all return shipments be made by Fed Ex or UPS, so that you can take advantage of their shipment tracking system. We cannot assist you with lost return shipments unless a tracking number has been assigned to the shipment.
**NOTE: HeadWestOutfitters.com encourages you to ship your prepaid package- insured with a tracking number**
You must include the Merchandise Return Form with your return. Be sure to include a copy of your packing slip, email order confirmation, or a printed copy of your order inside the package. Ship your return to:
Head West Outfitters
2309 Wager Road
Erie, PA 16509
If you are exchanging an item and a credit is required, your card will be credited for that purchase. A new order will then be placed for your new item. You will see a new authorization for this new order.
If you are to receive credit on your credit card, allow one to two billing cycles for the credit to appear on your statement. If your returned item was purchased with a Gift Card, we will issue another Gift Card for the amount of the credit due on completion of the return. If there is an additional amount owed, your credit card will be charged for any replacement merchandise when shipped.
If your original payment was made through PayPal, the return will be credited to your PayPal account.
**NOTE: If you are outside the United States and wish to return your package, you will cover any applicable Cash On Delivery (COD) charges**
Returning to a Store
You may return your online purchase to the store for exchange or refund. You must take a printed copy of your order to the store along with your merchandise. You can print a copy of your order by viewing the Your Account Tab. For directions to our store, please click here: http://www.headwestoutfitters.com/map-directions.aspx
Problems, Questions, Suggestions?
If you have any questions regarding your order, please email us at email@example.com. You may also contact us by telephone: (814)825-9378.
Hours of operation for our Customer Service Department are Mon-Fri 10:00AM-5:00PM Eastern Time.
Customer service is closed on weekends and the following holidays: Labor Day, Thanksgiving Day, Christmas Day, and New Year's Day.
Thank you for shopping at HeadWestOutfitters.com!