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Return Policy

Returns Made Easy

Step 1: Log into your store, then go to My Account.

Step 2: Go to Completed Orders, then click Return Item(s) next to their item.

Step 3: Fill out the following items on the return request:

  • Quantity to return
  • Return reason
  • Return action optional
  • Comments optional

Step 4: Click Submit Return Request.

Please allow up to 3-weeks for your return/exchange to be processed. CUSTOMER WILL BE RESPONSIBLE FOR RETURN SHIPPING ON ANY UNACCEPTED RETURNS.

The Fine Print:

Returns are accepted for exchange or refund within 30 days of receipt of the order. We saddled up the fastest pony express we could find to deliver your package, and that ride ain’t cheap, so shipping and handling charges are not refundable.

We only sell merchandise that’s in excellent condition, so returned merchandise must be in as-new condition (tags, packaging intact, unwashed, unworn). You wouldn’t want to buy it if it had been worn, and no one else does either, so you can’t return dirty, worn, or damaged products!

Qualifying boots may be exchanged or returned only if the soles are unscratched and the boots are in as-new condition. When trying on boots, walk only on carpeted areas until you are sure that your boots fit correctly. Are you SURE you need a different size of cowboy boots? Boots aren’t supposed to fit like a sneaker, so you need to be sure you have the right fit before requesting a return or exchange. Check out our Cowboy Boot Fit Guide for more information about the proper boot fit.

Protect the original boot box and packaging during return shipment, as we will deduct $10 from the refunded amount if the original box is purposely damaged - don’t attach tape or postage directly to the original boot box.

Please note that items purchased through our Amazon store can only be returned by choosing the Return option through your original Amazon purchase.

1. We DO NOT accept returns outside the United States at this time
2. Exotic Leather Footwear are not returnable as they are generally custom made per order. This includes Ostrich, Bison, Shark, Crocodile, and Caiman leathers.
3. Cowboy Hats cannot be returned or exchanged and are non-refundable
4. Clearance and Sale items cannot be returned. Please make sure you know your fit before purchase.
5. All Special Orders are final. This includes Wide Width Footwear which is made-to-order product.
6. Returns will be refunded (-) original shipping costs unless product is deemed defective by the manufacturer.
7. Truck Accessories, we cannot accept returns on custom ordered items.

How To Ship Your Return or Exchange

Don’t just saddle up your return with any ol’ pony and give her a swift smack on the backside! We want your return to arrive safely, so we strongly recommend that all return shipments be made by FedEx or UPS, so that you can take advantage of their shipment tracking system. We cannot assist you with lost return shipments unless a tracking number has been assigned to the shipment. 
**NOTE: We encourage you to ship your prepaid package insured with a tracking number** 

You must include the Merchandise Return Form with your return. Be sure to include a copy of your packing slip, email order confirmation, or a printed copy of your order inside the package. Ship your return to: 

HeadWest Outfitters LLC.
Attn: Returns
Waterford, PA 16441

If you found something a little better that you want as an exchange, and it’s a different price than your original order, your card will be credited for the original purchase, and a new order will then be placed for your exchange item. You will see a new charge authorization for this order. 

If you are to receive credit on your credit card, allow one to two billing cycles for the credit to appear on your statement. If your returned item was purchased with a Gift Card, we will issue another Gift Card for the amount of the credit due on completion of the return. If there is an additional amount owed, your credit card will be charged for any replacement merchandise when shipped. If your original payment was made through PayPal, the return will be credited to your PayPal account. 

Problems, Questions, Suggestions?

Hey, sometimes we make mistakes. Sometimes y’all have way better ideas than we do! Either way, we appreciate y’all letting us know about ‘em!

If y’all have a question about an order, you can reach us here: orders@headwestoutfitters.com.
You may also contact us by telephone: ((814) 679-4094

Customer service department hours of operation: Mon-Sat 10:00AM-9:00PM Eastern Time. 

Customer service is closed on weekends and the following holidays: Labor Day, Thanksgiving Day, Christmas Day, and New Year's Day. 

Thank you for shopping at HeadWestOutfitters.com!