- Shipping Policy
Flat Rate Ground Shipping ($8.95) on all orders. FREE SHIPPING on orders over $69.
**Truck Department is offering free shipping for a limited time on qualifying offers- please see below under General Shipping Information**
We know y’all are anxiously awaiting your brand new boots, so we wanna get ‘em to ya as fast as we can – at the best shipping rate possible! Flat rate shipping orders are shipped via UPS or USPS Priority Mail (or First Class Mail for very small items) to the lower 48 states. For our friends across the pond, we have separate shipping options and rates listed below.
As part of our ever-improving efforts on customer service, we do offer back order updates on orders for styles that were not available at the time your order was placed. These updates will come to you in either a text message or phone call detailing your specific order's back order time and estimated shipping. You will have the option to opt out of either service whenever you would like.
Sorry, y’all, we CAN NOT ship exotic boots outside the United States due to strict custom regulations. This includes - but is not limited to - ostrich, snakeskin, elephant, crocodile, etc.
For orders outside the lower 48 states, or in Canada, please reference the chart below for shipping rates. If you have any further questions or we do not ship to your area, please call customer service at 877-799-9378. Our fastest order packing cowpokes are working rapidly, but please allow an EXTRA 2-3 weeks for shipping on international orders. Please note that all international orders are only shipped once all ordered items are received; no partial shipments are made until order is complete.
Important International Shipping Information:
1) Customs Charges - The receiver is responsible to pay duty or customs fees when your package arrives. Please check with your local authorities for more information on these charges. It’s outside of our control, y’all!
2) International Shipping -The rates are pre-determined for your convenience during checkout process. If you would like product shipped to an area outside of the shipping table, please email "Orders@HeadWestOutfitters.com" for a shipping quote. Please complete your shopping cart to expedite quote request. We look forward to spreading the love of western wear around the globe!
3) ZONE3 Includes: Belgium, England, France, Germany, Ireland, Italy, Luxembourg, Monaco, Netherlands, Northern Ireland, Scotland, Wales
GENERAL SHIPPING INFORMATION
Hey, we know you’re anxiously awaiting your new duds, fancy kicks, and shiny new truck parts, so we’re gonna do our very best to get your order shipped to you as quickly as possible! Items that are in-stock at our warehouse are usually shipped within 48 hours – yep, that’s pretty quick! Items shipped from the manufacturer vary depending on the manufacturer and their policies. Please see product description for expected shipping times. Items that are shipped directly from the manufacturer will typically ship within 2-7 business days if the item is in stock.
We’ve put our speediest cowpokes on shipping duty, and they do their best to get your order to you as fast as possible but cannot guarantee delivery times. We’ll send y’all a shipping notification email with UPS or USPS tracking information as soon as your order ships. Then you can track your fiercely anticipated western wear and truck parts every step of the way until it’s at your front door!
If you have any questions please email us at firstname.lastname@example.org
- Truck Accessories qualify for free shipping via Ground Service. Any oversize item (over 20lbs) will ship to a commercial shipping address, with a loading dock. If you are unable to accept a shipment to a commercial address- please contact order support for a shipping quote to your preferred address.. Fleet Customers, we have the ability to ship on your LTL freight accounts if available.
- UPS will not deliver to P.O. Boxes, APO or IPO addresses.
- We're sorry, but we currently do not offer overnight / next day delivery.