Hi Y'all,

If you haven’t already heard, our store location in Erie has closed... for now.

WAIT, WHAT?!? We know, that’s shocking, but here’s why it’s not bad news…

The HeadWestOutfitters.com website is growing to meet all of your western lifestyle needs! In the very near future we will be rolling out new brands, big local promotions, and participating in local events. We will continue to offer excellent merchandise, exceptional customer service with everyday low prices. 2014 is going to be a big year, and we are so grateful to have you sharing in the fun! If you have any concerns regarding the change, we would love to hear from you! Please call us at 877.799.9378 or drop us a line at giddyup@headwestoutfitters.com. We want to make sure we answer any questions you may have. To help shed some additional light, below are some questions to a few issues we thought you may already be thinking about.

Why the change?

We have been blessed that our sales channels have increased greatly over the last few years outside of our store location in Erie, PA. This has caused us to outgrow our current store in Erie,PA as our Customer Support team and our Brands have fast surpassed the size of the location we were in. Our same team and brands will be moving to a new distribution center located nearby to help facilitate the growth of our online businesses. This will help us provide same day shipping and provide the best customer support you expect from us.

When can I speak to someone at HWO?

We will have live-customer support from 8:30AM-7:00PM Eastern M-F and 8:30AM-5:00PM on Saturday.

Will HWO still be available to the Erie Area?

Yes! In the near future we will be listing some events in the community where the HWO Crew will be having all new merchandise to sell. Also in the works is some large Warehouse Blow-out Direct sales where you can come shop with us directly at our new warehouse with live entertainment, food & drinks, and  huge sales with our in-stock manufacturers with special savings for all the great brands you enjoy wearing! Please stay tuned for our first party!

Is my in-store gift card any good?

Yes - you can simply place the 16 digit gift card code on the back of your card in the discount code box in checkout. Your entire balance has been transferred and can be used at anytime. There is no expiration date.

Returns? What to do?

No problem,  please contact us at (814) 796.1900 and a customer support representative will personally take care of your request. As a thank you for our local business support, we want to extend special terms on our website for you. Please enter “814” in the coupon code box at checkout (it can be combined with any offer) - for free shipping any size order - no minimum!

We are very excited about what is on the horizon for us, and we want to thank you for your past business since we first opened our doors in November 2010 and look forward to continue to serve you in the years ahead. We have recently purchased property on the busiest shopping district in Erie and want to bring back our flagship store bigger & better than ever- stay tuned!

Sincerely,

Billy Long
President