HeadWest Outfitters and our staff are so excited about our future! We have many growing departments, as well as new departments debuting soon! We miss our locals, and are happy to open up our temporary location to you! If you see something online and want to check it out in person, please come see us (you'll find us behind the hay field) at 8931 Peach Street Waterford, PA 16441. We'll be here for all your western lifestyle needs Monday through Friday, 9 a.m. to 6 p.m.

When can I get my questions answered?

We are available for you to call, email, and chat every Monday - Friday from 9 a.m. until 6:30 p.m. After these business hours, please feel free to email us at and one of customer service representatives will get back to you the following business day.

Is my in-store gift card any good?

Of course! Please use your in-store gift card on any online purchase by entering the gift card number (the number will start with either a "6" or "7") in the coupon code field upon check out. These cards have no expiration date and no time fees.

Have a return?

Simply call and talk with one of our customer representatives and they can walk you through it! We have a few options, 1) local returns can be brought to our temporary warehouse location at 4905 Clemens Rd Waterford, PA 16441, OR 2) let our customer service representatives know that you need a Merchandise Return Form and they can email one to you. Please, be sure to read through our Return Policy page here.