- Store Locator
HeadWest Outfitters prides ourselves on our customer service, and that includes being as accesible to our customers as possible! You can reach customer services via phone Monday - Saturday 9 am - 5 pm. You can also contact us 24/7 through emailing us at: firstname.lastname@example.org and also through our chat option on our website!
Store Exclusive Brands
Women's Exclusive Brands
Employee Purchase Program
Corporate purchase programs available including:
- Voucher and subsidy programs
- Payroll deduction available with approved credit
- Bulk quantity discount
When can I get my questions answered?
We are available for you to call, email, and chat during our normal business hours. If you have a question outside of these hours, please feel free to email us at email@example.com and one of customer service representatives will get back to you the following business day.
Is my in-store gift card any good?
Of course! If you had purchased any Gift Card from our old location (before 2014) you can redeem your card by entering the gift card number (the number will start with either a "6" or "7") in the coupon code field upon check out. These cards have no expiration date and no time fees. If you'd like to purchase an Gift Card for our website, please visit our eGift Card page, select your amount and add it to your shopping cart and checkout.
Have a return?
Simply call and talk with one of our customer representatives and they can walk you through it! We have a few options, 1) local returns can be brought to our store location at 8931 Peach Street Waterford, PA 16441, OR 2) let our customer service representatives know that you need a Merchandise Return Form and they can email one to you. Please, be sure to read through our Return Policy page.